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[英伦广角] 2012-01-21 英国宣布天然气降价

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[Homework]2012-01-21 英国宣布天然气降价

bryn XX is a scottish power customers,but last year another firm XX build him six hundred pounds by mistake,even though he wasn't their customer,after few threatening letters,he eventually  received the hundred pounds compensation from XX,at 75 pounds from scottish power.
i end get phone calls,and visitor from day click talks and threatening to cut my electricity play off,so the young farm in the house is very concerne to saw the quit quick.
bryn by no means on his odds,more than four million customers made complains to the uk six big eneger supplys in 2011.over a rolling of bills on meter readings,of those unresovle the complains,staggering 90% were not take to the enegy obussment test with investgating supply companys.this means cosumers maybe miss out  millisons  pounds of unclaim compensation.the problem could be far bigger,because enegy company don't have published the number of complains the receive,something they watch off wants to change.
today the regulator said we have already taken strong actions against the enegy company issues.and found power 2 million pounds and british gas 2.5 million pounds for poor complaint hundling.
but experts says it is essential that  the customers know their rights.so,can this the big six ,if customers have slight suspitions that be overcharged, what can they do about it.
the fist thing need to do is to contact the energy supply.taking the meter reading ,so get it in handle.unless they look it for you,and if the energy supply doesn't, isn't anything wrong,that is when you escalate to complaint,label your email,roll all letter,ask to complain,so it's handled by the correct team.and the energy firm then has a week in which to reply to you.if it doesn't have the reply,or you know it's unhappy to response what you get ,don't give up,at that point ,you escalate to the energy obumsmand.
coincidentlly,def energy choose today to announce a price cut of 5% in gas bills.
it is in line with quiet market falling,in house prices you are probably fallen about 10% last september.gas itself make about half energy bills that we have charged customers to balances to be made up by transmissons,distrubition and so forth.
to pass on the savings, to custom the time they really need them in the winter.
the decision by DEF to cut their bills could prompt another supply to the same.and that could mean some good news for customers.




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Homework

Brian. G is a Scottish Power customer, but last year, another firm Eon billed him 600 pounds by mistake even though he wasn’t their customer. After a few threatening letters, he eventually received the hundred pounds compensation from EO and 75 pounds from the Scottish Power.

Ended up getting
phone calls and visits from a data collector,
and threatening to cut my electricity supply off. So with a young family, the wholesale was fairly concerned to it. They solved it very quickly
...

Brain is by no means on his own, more than 4 million customers made complaints to the UK 6 biggest energy suppliers in 2011 over erroneous bills or meter readings. Of those unresolved complaints, a staggering 90% were not taken to the energy ombudsman, tasked with investigating supply companies. This means consumers may be missing out on millions of pounds in unclaimed compensation.

The problem could be far bigger because energy companies don't have to publish the number of complaints they receive, something the watchdog wants to change
.

Today the regulator said we've already taken strong action against energy companies on this issue and fined NPower 2 million pounds and British Gas 2.5 million pounds for poor complaint
handling.
But experts say it's essential that customers know their rights.

So Kate, there are the big six, if customers have slight suspicion that they are being over charged, what can they do about it
?
The first thing need to do is contact their energy supplier, take a meter reading so you got it on hand, asking them to look into it for you, if the energy supplier doesn't think anything wrong
that's when you escalate to a complaint
.

Label your email or letter as a complaint so it's handled by a correct team then the energy firm then has eight weeks for they to reply to you if it doesn't hit replay or you are not happy with the response that you get, don't give up, cause at that point you can escalate to the Energy Ombudsman

Coincidently the EDF Energy chose today to announce a price cut of 5% in gas bills.
This is in line with the market fallen in wholesale prices as you probably know they’ve formed by 10% since last November, gas itself makes up about half of the energy bill that we have to charge our customers. The balance has been made by transition and distribution charges and so forth that we pass on these savings to our customers at the time they really need them in this winter.

The decision by EDF to cut their bills could prompt other supplier to do the same and that could mean some good news for customers.

M.M Skynews.
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HOMEWORK

Bryan is a Scottish-Power customer. But last year another firm, E-on, billed him £600 by mistake even though he wasn’t their customer. After a few threatening letters, he eventually received 100-pounds compensation from E-on and £75 from Scottish Power.

“Ended up getting phone calls and visits from a date collector, and threatening to cut my electricity supply off. So with a young family, the wholesale was fairly concerned to it. They solved it quite quickly.”

Bryan is by no means on his own. More than four million customers made complaints to the UK six biggest energy suppliers in 2011 over erroneous bills or meter readings. Of those unresolved complaints, a staggering 90% were not taken to the energy Ombudsman tasked with investigating supply companies. This means consumers may be missing out on millions of pounds in unclaimed compensation.

The problem could be far bigger because energy companies don’t have to publish the number of complaints they receive, something the watchdog wants to change. Today the regulator said, “We’ve already taken strong action against energy companies on this issue and fined Npower £2 million and British Gas £2.5 million for poor complaint handling.”

But experts say it’s essential that customers know their rights.

“So Clare, these are the big six. If customers have the slightest suspicion that they are being overcharged, what can they do about it?”

“The first thing they need to do is to contact their energy supplier, take a meter reading so you’ve got it in hand and ask them to look into it for you. And if the energy supplier doesn’t think there’s anything wrong, that’s when you escalate it to a complaint. Label your e-mail or letter as a complaint, so it’s handled by the correct team. And the energy firm then has eight weeks for them to reply to you. If it doesn’t hit reply or you are not happy with the response you can… that you get, don’t give up because it’s at that point you can escalate it to the energy Ombudsman.”

Coincidently, EDF Energy chose today to announce a price cut of five percent in gas bills.

“This is in line with a market fallen in wholesale prices as you probably know they’ve formed by 10% since last November. Gas itself makes up about half of the energy bill that we have to charge our customers. The balance has been made up by transmission, distribution charges and so forth. And so we pass on these savings to our customers at the time they really need them in the winter.”

The decision by EDF to cut their bills could prompt other suppliers to do the same, and that could mean some good news for customers

Nick Martin, Sky News.
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HW
B is a Scottish Power customer, but last year, another firm, E, billed him two hundred pounds by mistake, even though he wasn’t their customer. After several threatening letters, B received 100 pounds compensation from E and 70 pounds from Scottish Power.
-Ended up getting phone calls, and visits from a day collector, threatening to cut my electricity supply off .  
B is by no means on his own. More than four million customers made complaints to the UK’s six biggest energy suppliers in 2011. Over erroneous bills or meter readings, of those unresolved complaints, a staggering 90% were not taken to the energy Ombudsman, test with investigating energy companies. This means consumers may be missing out on millions of pounds of unclaimed compensation. The problem could be far bigger. Because energy companies don’t have to publish the number of complaints they received, something the watchdog wants to change. Today the regulator said, we’ve already taken strong actions against energy companies on this issue, and fund An Power 2 million pounds, British Gas 2.5 million pounds for poor complain handling. But experts say it’s essential that customers know their rights.
-This is the big six. If customers have the slightest suspicion that they’ve been overcharged, what should they do about it?
-The first thing they need to do is to contact their energy supplier, and if the energy supplier dosen’t think there’s anything wrong, that’s why you should a complaint. Label your email letter as a complaint so it’s handled by the right team. And then the energy supplier has it weeks to reply it for you. If you have got no reply or you are not satisfied with the response that you get, don’t give up, because on that point, you can ? energy Ombudsman.  
Coincidentally, E energy chose today to announce a press cut of 5% in gas bills.
This is in line with the energy supply season, you probably know that, by 10% last November. Gas itself makes up about half of the energy bill that we have to charge our customers above made up by transmission and distributions charge and so forth, so we pass the gas to the time they really need them in the winter.
The decision by EDF to cook their bills could prompt other suppliers to do the same. That could mean some good news for customers.
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