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[英伦广角] 2010-03-15 英航乘客变更出行计划

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Confusion for customers trying to find out what British Airways strike means for them. With potentially seven days' disruption in the end of the month, their uncertianty is affecting booking this travel call centenary centre in London.

The calls we had so far are being slightly limited expecting more obviously as people become aware of days they are striking and British Airways bookings haven't declined at this stage. And there are other airlines fly the routes they fly, so it maybe the passengers decide to fly with them.

As British Airway scrambled to finalize a contingency plan, a advice to travellers is straightforward,"Check your insurance,and check BA.com , or may not be lost".

Don't assume even if you've booked on the strike dates, the flight is necessarily cancelled. It might not be. Having said that if you are in that position and your flight is cancelled off, you'll be given an option by British Airway to rebook a later date or have your money back. But if you booked package with a British * operator,then they will get out of the way to find you an alternative flight with a different airline, and that will be their cost.

There is the chance of course the cabine crew strike may be cooled off at the last minute as it was in December, but the feeling this time is the relations hitting to new low. Within hours of strike dates being announced, this slick video massage from BA chief executive appeared on the company's website. Willie Wash betrayed as a man trying to sort things out.

"I'm very disappionted that United yet again chose to disrupt the travel plans of all our customers. And this will be a big blow to the British Airways, a big blow to everybody who works at the British Airways.But most significantly, it is going to be a very significant blow to all of our very valued coustomers."

Arguably not the language of a man ready to return to the negotiation table. The Union also recognizes there are too much heat in the situation right now."The management needs to cool it and what we need is negotiate a settlement, and our negotiating team led by * stands ready to talk to BA day and night to reach a negotiated just settlement."

Progress appears to reach an impasse.There is no timetable for talks to resume. The Union feels *, management believes that it's protecting the airline from workers happy to wreck its future. But the biggest problem for the national carrier is we wary customers simple take that business elsewhere.
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